Service Level Definition
Email cites-tsm AT uiuc.edu at any time for help with CITES Backups.
A CITES Backups administrator will typically respond to your email within one business day.
Self Support (Documentation)
Configuring your TSM client helps you set up your TSM client and include and exclude files.
CITES Backups FAQ provides you with answers to our most frequently asked questions.
Official IBM Tivoli Storage Manager documentation (takes you to the IBM Tivoli website) gives you full access to the official IBM Tivoli support documentation.
Downloads page provides links to IBM's FTP site where you can download the TSM client for your platform.
The TSM client is available for all major platforms, including Solaris, AIX, HPUX, Linux, Macintosh, Windows and others.
Help when the CITES Backups service is not available
The CITES Backups service can go down either for scheduled system maintenance or due to unplanned system problems. Here are some resources to use when the CITES Backups service is down:
- CITES Backups System Maintenance page explains our scheduled system maintenance windows
- CITES Status page provides up to date status information when the CITES Backups service is down
- CITES TSM mailing list provides an excellent way to stay informed on CITES Backups issues when the service is down for maintenance or due to system problems.
For CITES OpCenter staff
Visit the OpCenter Documentation area (host-restricted area)